Getting Started

Creating Your Account (2)

• How to create my account on NimbusPost?
• What do I need to do after I sign up?

KYC Verification (4)

• Can I Ship without doing KYC?
• How can I verify my KYC?
• Are my documents and business details secure?
• What if I cannot access my GST linked mobile number?

Order & Shipping

Order Creation (3)

• How to create an order?
• Can I add multiple products to a single order?
• What is SKU and HSN code and is it mandatory?

Warehouses & Pickup (2)

• How to add a warehouse?
• How to schedule a pickup?

Managing Orders (6)

• Can I edit order details after creating the shipment?
• Can I convert a COD order into a prepaid order?
• Where can I view all my orders?
• What do the different tabs in the order screen mean?
• How do I search for a specific order?

View all 6 →

Packaging & Weight (2)

• How do I measure package dimensions correctly?
• What happens if the weight or dimensions entered during booking differ from the courier's measurement?

Bulk Operations (3)

• How to add bulk order?
• How can I track my order uploads and other bulk actions?
• Why did some records fail while others were processed successfully?

Shipping Documents (1)

• How can I generate manifests, invoices, and labels?

Rates & Couriers

Rate Calculator (3)

• How does the rate calculator work?
• Why are prepaid and COD shipping rates different?
• Are any extra charges included in the calculated shipping charges?

Rate Chart & Zones (5)

• What is a rate chart ?
• What do zones A, B, C, D, and E mean?
• What does 'Minimum Weight Charged' mean?
• What is the difference between Forward and RTO rates?
• Which rate will apply if my shipment weight exceeds the minimum weight slab?

Courier Rules (5)

• What are courier rules and how do I create one?
• How do I prioritize and manage my rules?
• What parameters can be used to create a rule?
• Do changes to courier rules affect existing shipments?
• Why was a different courier assigned than expected, or what happens if the preferred courier is unavailable?

Courier Preferences (4)

• Can I enable or disable individual courier weight slabs ?
• Can different courier weight slabs have different pincode rules?
• What are ODA pincodes and how can I block them?
• Why is a courier not being auto-selected for certain delivery locations?

Pincode Serviceability (2)

• What's the meaning of zone mapping and serviceable pincodes ?
• How often is the serviceability data updated?

NDR & Returns

Understanding NDR (4)

• What is NDR?
• What is the NDR screen and what does it show?
• How will I be informed when an NDR is raised?
• What does the 'Latest NDR Reason' mean?

Responding to NDR (5)

• What actions can I take on an NDR?
• Can I update my NDR responses in bulk?
• What happens if I don't take action on an NDR?
• How long does it take for the courier to process my NDR request?
• How do I download an NDR report?

Returns (RTO) (2)

• Can I stop an RTO shipment once the return process has started?
• Will I be charged for RTO shipments?

Payments & Billing

Wallet & Recharge (6)

• How can I recharge my wallet?
• What happens if a recharge fails but the amount is deducted?
• How can I apply coupon codes?
• Where can I check the NEFT transaction?
• What can I see in the wallet transaction page ?

View all 6 →

COD Remittance (2)

• What is COD remittance?
• What is the default remittance cycle ?

Shipping Charges (1)

• What can I see on the 'Shipment Freight Charges' page?

Invoices (1)

• How can I view my invoices and transactions?

TDS (1)

• How do I submit my TDS to NimbusPost and get it credited?

Bank Account (6)

• What details are required for bank verification?
• Why is a ₹1 test transfer required?
• What should I do if my bank verification fails?
• Can I update my bank details after verification?
• Can I add multiple bank accounts?

View all 6 →

Integrations & API

Sales Channels (6)

• What are sales channels and how do I integrate them?
• How can I add my Shopify store?
• How to add a manual channel?
• How can I add my product catalogue?
• What happens if an order is cancelled on my sales channel?

View all 6 →

API Keys (5)

• What are API Keys and why do I need them?
• What should I do if I lose or expose my API Key?
• Can I create multiple API Keys for different integrations?
• Can I disable or delete an API Key?
• Why am I receiving an 'Invalid API Key or authentication error?

Webhooks (4)

• What are webhooks and why should I use them?
• How do I enable, disable, or delete a webhook?
• What happens if my server fails to receive a Webhook?
• Why am I not receiving webhook notifications?

Account & Settings

Company Details (3)

• What information can I update in the 'Company Information' section?
• What is the difference between Company Name and Brand Name?
• How can I set up my company details?

Label & Invoice Settings (4)

• What are labels and which label format should I choose for my business?
• Will these changes apply to already generated labels or only future ones?
• What is the 'Invoice Settings' feature used for?
• Which invoice format should I choose for my business?

Users & Roles (7)

• How do I add a new user?
• What is the difference between Users and Roles?
• Which roles can I assign to my team members?
• Can I create a custom role?
• Can I edit a user's role later?

View all 7 →

Security & Login (2)

• How can I change or reset my password?
• Where can I check the devices logged in?

Help & Support

Support Tickets (3)

• How can I raise a new escalation?
• How can I track the status of my escalation ticket?
• How will I be notified about updates to my escalation?

Training (3)

• Can I raise multiple escalations for the same issue?
• What is the 'Request a Callback' option?
• How to register for training?

Contacting Support (1)

• How can I contact NimbusPost support?