What actions can I take on an NDR?

You can respond to an NDR in two ways in the Action Required tab:

• Re-attempt - ask the courier to try delivering the shipment again. Use this when the issue can be fixed, for example when you have confirmed the address or phone number with the buyer..

• RTO — return the shipment to your pickup location. Use this when delivery is not possible or the buyer no longer wants the order.

Once you submit an action, it is sent to the courier and cannot be reversed. You can track its progress from the Action Requested tab. 

If you take no action, the shipment automatically moves to RTO after the courier exhausts its delivery attempts.